# Calls Settings

## Call Outcomes

### Overview of Call Outcomes

Call Outcomes in Concord CRM provide valuable insights into the results of calls made by sales agents. This feature allows for categorizing the outcome of each call, offering a comprehensive overview of call effectiveness.

### How Call Outcomes Work

- Recording Outcomes: After a sales agent completes a call with a contact or other record, they can log the call's outcome.
- Analyzing Performance: The selected outcome helps in understanding the effectiveness of the call and the agent’s performance.

### Customizing Call Outcomes

- Personalized to Your Workflow: You can create and define outcomes that align with your company's specific sales process and objectives.
- Flexibility: This customization allows for detailed tracking and analysis of call results, tailored to your business needs.